SHIP OWNERS

Ship owners and Masters recognise the benefits of local knowledge and professional, reliable service. So do we! That is why we have been providing towage, port services and salvage to ship owners for longer than any other Australian family provider.

Our service reflects our expertise and market position as Australia’s leading harbour towage specialist in regional ports. With more than 55 years of experience as an Australian family owned towage provider, Wide Bay Shipping Services is recognised globally as offering unparalleled value, through a flexible, customer focus that is unmatched.

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Port Services

Our comprehensive range of port services provides you with the comfort of knowing your marine and shipping operations are being managed by respected professionals with local experience. 

Harbour Towage

WBSS provides harbour towage services in regional Australian ports. Thanks to our local knowledge, experienced personnel and tailor-made vessels, we provide the safest, most reliable and cost-effective solutions to our shipping customers. We have full industry awareness of the operations we undertake and the ability to provide a quality service to our clients.  

Salvage

Our fleet is “on call” and ready to assist in all maritime emergencies 24/7, 365 days a year.  In addition to our harbour towage fleet, our dedicated ocean-going fleet will assist vessels in distress.

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Our key points of difference as a harbour towage provider are worthy of special note

OUR WORKPLACE CULTURE

Our workplace culture is the envy of the industry. Many of our staff have been with us for over 30 years and in several cases, the second generation of families are now working for the “family”. The advantages of our culture are significant. We enjoy a workplace that is free of disputation and discrimination. We consistently score the highest grades on customer satisfaction and our staff attitude provides a flexibility and responsiveness in our service that none of our competitors can match.

SIMPLE AND TRANSPARENT

Our towage charging structures are simple and transparent with the lowest penalties in the industry.
We want the customers to have no surprises. Our loyal customers in the other ports value this approach to pricing and we are confident that yours will also.

REGIONAL PORT SPECIALIST

We are a regional port specialist towage provider. Our expertise and industry-leading track-record is for service in smaller regional ports. In all of the ports we operate, we have partnered with stakeholders to grow the port business and this has made an exceptional contribution. Our customers benefit from having a towage provider that truly recognises its role as a member of the supply chain.

GUARANTEE OF UNINTERRUPTED SUPPLY AND CONTINUITY OF SERVICE

Our track-record of uninterrupted supply and continuity of service for more than 55 years is impeccable and considered a benchmark of reliability in the industry.

COMPLIANCE AND THE HIGHEST STANDARDS

Our business and operations comply with the standards ISO 9001 Quality Management Systems, ISO 14001 Environmental Management Systems, ISO 31000 Risk Management and ISO 45001 Occupational Health and Safety. Our crew are trained to international standards and accredited through SeaWays Tug Master training standards.